Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) section, where we aim to provide answers to some of the common queries you may have about our website and the courses we offer.
How does the sign-in process work on your platform?
We utilize passwordless sign-in. When you sign in for the first time, an account is automatically created using your email. You'll receive a sign-in link in your email to access the platform.
How can I delete my account?
To delete your account, kindly reach out to our customer support. They will assist you in the account deletion process.
Is my account linked to my email even if I sign in with an external account like GitHub?
Yes, your account remains associated with your email regardless of whether you use an external OAuth provider for sign-in.
Can I update my account information if needed?
Certainly! If you need to change your account information, please contact our support team, and they'll guide you through the process.
How can I get discount codes for courses?
We regularly share discount codes on our social media profiles and website. Keep an eye out for these promotions!
Do you offer group discounts for courses?
Absolutely! For more details on group discounts, please get in touch with us. We'd be happy to provide you with information tailored to your needs.
Can I download the courses to watch offline?
Our courses are designed for online access. You'll need an internet connection to view the content.
Is there a time limit to access a course after enrolling?
No, there's no time limit. You can access the entire course at any time, whether you've completed it or not.
What should I do if I find an error in the course content?
If you come across a factual mistake, please let us know through our contact form. We appreciate your input and will promptly correct any inaccuracies.
How secure is the payment process on your platform?
Your payment information is safe. We use a trusted third-party processor, Paddle, to handle all transactions securely.
What payment methods do you accept for course payments?
We accept major credit cards, debit cards, Apple Pay, Google Pay, and PayPal as payment methods for our courses.
Can I use my VAT number for EU company payments?
Certainly! If you're a company within the EU, you can use your VAT number at checkout to facilitate the payment process.
What is your refund policy?
We have a 30-day refund policy for all our courses. If you are unsatisfied with the course content or experience, you can request a refund within 30 days of enrollment.
How do I request a refund?
To request a refund, please reach out to our support team at firstname.lastname@example.org with your enrollment details and the reason for your refund request. We'll guide you through the process.
How long does it take to process refunds?
Refunds are typically processed within 5-7 business days from the date of approval. It may take additional time for the amount to reflect in your account, depending on your payment method.