Frequently Asked Questions

Account

How does the sign-in process work on your platform?

We use passwordless sign-in. When you sign in for the first time, an account is automatically created using your email. You'll receive a sign-in link in your email to access the platform.

How can I delete my account?

Email contact@swiftcraft.io and we'll delete your account.

Is my account linked to my email even if I sign in with an external account?

Yes, your account remains associated with your email regardless of whether you use an external OAuth provider for sign-in.

Can I update my account information if needed?

Yes. Email contact@swiftcraft.io and we'll help you update your account information.

Discounts

How can I get discount codes for courses?

We regularly share discount codes on our social media profiles and website. Keep an eye out for these promotions!

Do you offer group discounts for courses?

Yes. Email us at contact@swiftcraft.io for details on group discounts.

Content

Can I download the courses to watch offline?

Our courses are designed for online access. You'll need an internet connection to view the content.

Is there a time limit to access a course after enrolling?

No, there's no time limit. You can access the entire course at any time, whether you've completed it or not.

What should I do if I find an error in the course content?

If you find a factual mistake, let us know through our contact form. Once verified, you may receive a 50% discount code for your next purchase as part of our factual error reward program. We'll also fix the error as soon as possible.

Payment

How secure is the payment process on your platform?

Your payment information is secure. We use Paddle, a secure payment processor.

What payment methods do you accept for course payments?

We accept major credit cards, debit cards, Apple Pay, Google Pay, and PayPal as payment methods for our courses.

Can I use my VAT number for EU company payments?

Yes. EU companies can enter their VAT number at checkout.

Refunds

What is your refund policy?

We have a 30-day refund policy for all our courses. If you are unsatisfied with the course content or experience, you can request a refund within 30 days of enrollment.

How do I request a refund?

Email contact@swiftcraft.io with your enrollment details and refund reason.

How long does it take to process refunds?

Refunds are typically processed within 5-7 business days from the date of approval. It may take additional time for the amount to reflect in your account, depending on your payment method.