If you're not fully content with a course, contact us within 30 days from the purchase date. We'll process your refund, no questions asked. Read on for more details and eligibility.
Thank you for choosing swiftcraft.io for your learning needs. We value your satisfaction and strive to provide high-quality courses and services. This Refund Policy outlines the terms and conditions for refunds in connection with our courses and services ("Services") offered on swiftcraft.io ("the Website").
1. Refund Eligibility
You may be eligible for a refund under the following circumstances:
1.1. Unsatisfied with Course Content
If you are not fully satisfied with the content of the course you have enrolled in, you may request a refund within 30 days of your enrollment date. We appreciate any feedback you provide to help us improve our courses.
1.2. Technical Issues
In the event of technical issues that prevent you from accessing or using the course materials, you may be eligible for a refund. Please contact our support team at email@example.com or via our contact form to report the issue and request a refund.
1.3. Duplicate Payments
If you accidentally make duplicate payments for the same course enrollment, please notify us immediately at firstname.lastname@example.org or via our contact form. We will review the payment records and process a refund for any duplicate charges.
2. Refund Procedure
To request a refund, please follow these steps:
2.1. Contact Customer Support
Send an email to our support team at email@example.com with the subject line "Refund Request." or write us via the contact form. Don't forget to include your full name, email address used for enrollment, course name, and the reason for your refund request.
2.2. Refund Processing
Once we receive your refund request, we will review your eligibility based on the terms outlined in this policy. If your request is approved, we will initiate the refund process within 5-7 business days. Please note that the refund may take additional time to reflect in your account, depending on your payment method and financial institution.
3. Non-Refundable Items
The following items are non-refundable:
Completed Courses: If you have completed a significant portion of the course content or received a certificate of completion, you will no longer be eligible for a refund.
Promotional Offers: Refunds will not be provided for course fees discounted through promotional offers or bundled packages.
4. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website with the "Last Updated" date at the top.
5. Contact Us
If you have any questions or concerns about this Refund Policy or the refund process, please contact us at firstname.lastname@example.org or via our contact form.